Refund Policy

Returns and refunds

I want you to feel happy with your artwork. Buying art online is a personal decision, and I understand that sometimes a piece may not feel quite right when you see it in your home.

Colours and photographs

I take care to photograph and describe my artwork as accurately as possible. However, colours can appear differently depending on your screen settings and the lighting in your room. Texture, brushwork and surface finishes may also look different in person. 

Please check the artwork’s description and dimensions before ordering. If you would like additional photographs or information, please contact me at lorna1107@hotmail.com before purchasing.

These differences do not affect your right to return an eligible artwork or your rights if it is faulty or not as described.

If you change your mind

You may cancel your purchase of a ready-made artwork without giving a reason. Please let me know within 14 days, starting the day after you receive your order, by emailing lorna1107@hotmail.com with your name and order details.

You must then send the artwork back within 14 days of telling me that you wish to cancel.

You are responsible for the direct cost of returning the artwork when you change your mind.

Please return it securely packaged to protect it in transit. Use the original packaging where possible, or equally protective alternatives. I recommend keeping proof of postage and choosing a tracked service with suitable cover for artwork.

You may unpack and inspect the artwork as you would in a gallery or shop. If handling beyond what is reasonably necessary reduces its value, I may make a proportionate deduction from your refund.

Refunds

For a cancelled order returned in full, I will refund the artwork price and any standard delivery charge paid. If you selected a more expensive delivery option, the additional cost will not be refunded.

Refunds will be made to your original payment method without undue delay, and within 14 days of receiving the returned artwork or evidence that you have sent it back, whichever is earlier.

Damaged, faulty or incorrect artwork

If your artwork arrives damaged, is faulty or does not match its description, please contact me as soon as possible at lorna1107@hotmail.com Photographs of the artwork and packaging, where possible, will help me resolve the problem.

I will cover reasonable return costs where the artwork is faulty, damaged on arrival or not as described, and provide the remedy required by your consumer rights.

Your statutory rights are not affected by this policy.